A hospitalidade pelas dimensões do acolhimento e pertencimento: uma análise sobre a percepção do anfitrião-residente de Campos do Jordão

Bruna Castro Mendes; Airton José Cavenaghi

doi:10.11606/issn.1984-4867.v32i1p162-184

Autores/as

Bruna Castro Mendes Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
Airton José Cavenaghi Universidade Anhembi Morumbi https://orcid.org/0000-0002-1084-8158

DOI:

https://doi.org/10.11606/issn.1984-4867.v32i1p162-184

Palabras clave:

Hospitalidade, Turismo, Comunidad, Anfitrión-residente

Resumen

Desde la perspectiva de la hostelería en su dimensión de acogida y pertenencia, la propuesta de este estudio es conocer la perspectiva del anfitrión sobre la relación que establece la actividad turística, entendiendo su rol como posición límite de esta relación. Su objetivo general es comprender cómo la comunidad anfitriona de una ciudad turística, teniendo como objeto la ciudad de Campos do Jordão (São Paulo), evalúa el turismo y los actores involucrados en esta actividad. Además, se propone describir la percepción de la comunidad local respecto a la ciudad, al turismo y al turista. Esta es una investigación exploratoria, que utilizó una muestra no probabilística clasificada como encuesta de calle, que aplicó 115 cuestionarios en junio de 2020. Se evidenció un apoyo al turismo, pero se observó que la población tiene algunas insatisfacciones con el hecho de que el turismo es la actividad económica principal en la ciudad. Se espera que este trabajo contribuya a la comprensión de los impactos del turismo en la vida diaria de los residentes, permitiendo acciones más efectivas involucrando a la población en el planeamiento y participación activa en el proceso organizativo del turismo local.

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Biografía del autor/a

Bruna Castro Mendes, Instituto Federal de Educação, Ciência e Tecnologia de São Paulo

Doutoranda em Hospitalidade pela Universidade Anhembi Morumbi. Docente de Tecnólogo em Turismo, Técnico em Hospedagem e Técnico em Eventos no Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (Campus Campos do Jordão). Campos do Jordão, São Paulo, Brasil.
Airton José Cavenaghi, Universidade Anhembi Morumbi

Doutorado em História Social pela Faculdade de Filosofia, Letras e Ciências Humanas da Universidade de São Paulo (FFLCH-USP). Docente de CFCH: Departamento de História na Universidade Federal do Acre. Rio Branco, Acre, Brasil.

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