Internal listening as a process of interaction in contemporary organizations

Abstract

This article considers listener’s office service as a space for dialogue in contemporary organizations, capable of providing permanent participation and exchange of people in organizational environments. In this context, the attitude and the willingness of both the people and the organization to practice interaction, contextualizing the objective and subjective questions, is essential. This article sees listener services as an organizational process that enables humanization of organizations. In conclusion, it is argued that the practice of internal listening services in organizations arises as a possibility of building organizational knowledge, considering the human raw materials of the building.