Developing organizational resilience from business process management maturity. INMR - Innovation & Management Review, [S. l.], v. 20, n. 2, p. 147–161, 2023. DOI: 10.1108/INMR-11-2021-0219. Disponível em: https://journals.usp.br/rai/article/view/211787.. Acesso em: 1 jun. 2024.