A FUZZY MULTICRITERIA APPROACH FOR IT GOVERNANCE EVALUATION

Authors

  • Angel Cobo Doctor en Matemática Profesor Universidad de Cantabria Santander
  • Adolfo Alberto Vanti UNIVERSIDADE DO VALE DO RIO DOS SINOS UNISINOS
  • Rocio Rocha Blanco Universidad de Cantabria Doctora en informática de gestión

DOI:

https://doi.org/10.4301/10.4301%252FS1807-17752014000200003

Keywords:

Corporate Governance, IT Governance, Strategic Alignment, COBIT, FAHP.

Abstract

This work seeks to provide a new multi-criteria approach to assess IT Governance (ITG) in the area of Strategic Alignment. The complete methodological development process is described. The evaluation model uses Fuzzy Analytic Hierarchy Process (FAHP) and it is targeted to IT processes, more specifically to the COBIT© IT maturity levels, domains and processes, thus providing a differentiated analysis of importance for each item. Its relevance is related to addressing isolated and individual evaluation criteria that are normally practiced in audits of processes. The model allows generating information that extends the guarantees of compliance and corporate governance from different organizations. This research demonstrates that the combined use of multi-criteria decision methodologies and soft computing proves to be particularly suitable for Strategic Alignment such as the focal area of COBIT. The model was applied in a big retail Brazilian company.

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Author Biographies

  • Angel Cobo, Doctor en Matemática Profesor Universidad de Cantabria Santander
    Angel Cobo, Doctor’s Degree in Applied Mathematics, University of Cantabria. Avda. Los Castros s/n 39005 Santander (Spain). Email: acobo@unican.es
  • Adolfo Alberto Vanti, UNIVERSIDADE DO VALE DO RIO DOS SINOS UNISINOS
    Bacharel (PUCRS), Mestre (PPGA/UFRGS) e Doutor em Administração (Universidade de Deusto). Pesquisador e Professor Titular UNISINOS. Avaliador MEC. Pesquisador FAPERGS. Adolfo Alberto Vanti, Doctor’s Degree in Business Administration. Universidade do Vale do Rio dos Sinos. Escola de Gestão de Negócios. Av. UNISINOS, 950, Cristo Rei, 93022000 - São Leopoldo, RS - Brasil,: Email: avanti@unisinos.br
  • Rocio Rocha Blanco, Universidad de Cantabria Doctora en informática de gestión
    Rocío Rocha, Doctor’s Degree in Business Administration, University of Cantabria. Avda. Los Castros s/n 39005 Santander (Spain). Email: rochar@unican.es

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Published

2014-08-21

Issue

Section

Articles

How to Cite

A FUZZY MULTICRITERIA APPROACH FOR IT GOVERNANCE EVALUATION. (2014). Journal of Information Systems and Technology Management, 11(2), 257-276. https://doi.org/10.4301/10.4301%2FS1807-17752014000200003